We're here for you!
At LA VIP Tours & Charters, delivering an exceptional experience doesn’t stop at the road, we’re here to support you every step of the way. Below are answers to some of the most common questions we receive. If you don’t see what you’re looking for, our friendly team is just a call or message away.
Customer Service – Frequently Asked Questions
Booking is simple. You can reach us by phone (800)-438-1814 , email [email protected] , or through our website’s contact form. A member of our team will guide you through available options and help create a personalized transportation plan that fits your needs.
We recommend booking as early as possible to guarantee availability, especially during busy seasons or large events. However, we’ll always do our best to accommodate last-minute requests
Based in Los Angeles, we proudly serve all of Southern California and frequently provide transportation throughout the Western United States for charters, tours, and events.
Yes! If your plans shift, simply log into your account to modify your reservation or contact us. We’re happy to help with schedule changes, route adjustments, or updates to your passenger count.
Absolutely. All drivers are licensed, professionally trained, and experienced in providing safe, courteous, and reliable service.
Yes, we offer a variety of luxury vehicles and service styles—from executive rides to full-size group charters. Let us know your preferences when booking.
Yes. You'll receive a direct contact number for day-of-service support, and our team is always available to assist with any urgent needs or last-minute changes. Call (800)-438-1814 or email us here [email protected] .
We’re happy to accommodate requests for car seats or ADA-accessible vehicles with advance notice. Just let us know what your group requires when you book.
Our cancellation policy depends on the type of service and timing. Contact our team [email protected] directly for the most accurate information regarding your reservation—we’re happy to help.
Yes, we accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can pay securely online or over the phone (800)-438-1814 .