Cancellations & Changes

Cancellation & Refund Policy

How to change or cancel your LA VIP Tours shuttle booking, and the refund you'll receive — all measured from your trip's first shuttle pickup time.

The key rule

You can cancel or change your booking online up until 2 hours before the first shuttle pickup of your trip. Once you're inside that 2-hour window, the trip is locked — no further changes or refunds.

Refund schedule

Your refund depends on how far ahead of the first shuttle pickup you cancel:

More than 24 hours before the first shuttle pickup 100% refund

Within 24 hours before the first shuttle pickup 50% refund

Less than 2 hours before changes & cancellations are closed Closed

What is the “first shuttle pickup time”?

Each trip's shuttle collects guests from several hotels in sequence. The first shuttle pickup time is the earliest of those scheduled pickups — the moment the shuttle begins its route for your trip.

The cancellation window and refund amount are measured from this time. They are not based on your own hotel's pickup time or the show/tour start time, and they apply equally to every guest on that shuttle. All times are Pacific Time (PT).

Example: an evening event

The same policy covers both event shuttles and tours. First, an event — say you've booked the shuttle to a Saturday concert. Here's how it plays out:

Your trip

Concert start Saturday · 8:00 PM

Shuttle pickups (Pacific Time)

Hotel in Beverly Hills 5:30 PMFirst pickup
Hotel in Koreatown 5:50 PM
Hotel in Santa Monica — your stop 6:10 PM

Full refund if you cancel before 5:30 PM Friday — 24 hours before the first pickup.

Last chance to cancel or change: 3:30 PM Saturday — 2 hours before the first pickup.

So, depending on when you cancel:

Before 5:30 PM Friday more than 24 hours before the first pickup 100% refund

Fri 5:30 PM – Sat 3:30 PM within 24 hours, down to 2 hours before the first pickup 50% refund

Saturday, after 3:30 PM under 2 hours before the first pickup — including after you've boarded Closed

The key nuance

Your own pickup is the 6:10 PM stop in Santa Monica — but your deadline is still 3:30 PM, because the policy is measured from the first pickup at 5:30 PM, not your own. Once that window closes, boarding the shuttle does not reopen it.

Example: a daytime tour

Tours and day trips work the same way — the window and refund are still measured from the first hotel pickup, just earlier in the day. For a Sunday morning tour:

Your tour

Tour departs Sunday · 9:00 AM

Hotel pickups (Pacific Time)

Hotel in Santa Monica 7:45 AMFirst pickup
Hotel in Beverly Hills 8:05 AM
Hotel in Hollywood — your stop 8:20 AM

Full refund if you cancel before 7:45 AM Saturday — 24 hours before the first pickup.

Last chance to cancel or change: 5:45 AM Sunday — 2 hours before the first pickup.

From there the same refund schedule applies: 100% more than 24 hours out, 50% within 24 hours, and changes & cancellations close once you're inside the final 2 hours before the 7:45 AM pickup.

How to cancel or change a booking

Sign in and go to My Account.
Open the tour or event booking you'd like to update.
Choose Edit Booking to change details, or Cancel Booking to cancel.

Changes follow the same 2-hour window. If an edit lowers your total, the difference is refunded to your original payment method; if it raises your total, you'll pay the difference at checkout.

How refunds are processed

Approved refunds are issued automatically to your original payment method. They typically appear within 5–10 business days, depending on your bank or card issuer.

Need help or have an exception?

Missed a shuttle or facing special circumstances? Our team reviews requests case by case. Reach us at [email protected].

Last updated July 27, 2026